It is a customer service tool tailor-made for ecommerce brands.Shubham Sandeep, MD at pi Ventures, said that LimeChat’s speed and quality of execution and growth have been astounding. To scale your customer service using WhatsApp, give DelightChat a try. DelightChat: Manage WhatsApp Support + Marketingĭoes it feel overwhelming to add one more channel of communication to your business? Well, you don't have to feel that way because of the tools like DelightChat that help manage all support channels & customer queries from one dashboard. Read on: Learn about the WhatsApp marketing software to help grow your business. We hope our research helped you find the best Bitespeed alternative for your business. It's most suitable for ecommerce companies and other use cases might not be a perfect fit for the app.Analytics beyond a specific time period is not visible. It doesn't provide advanced analytics such as an overview of the most enquired product/review. It integrates well with Magento, WooCommerce, Shopify, and other ecommerce apps.You can see pre-fetched customer and order data in the chat panel.You can create Welcome Bot, Product Browsing Bot, Discount Bot, Shipping Charges Bot, Order Tracking Bot, Order Cancellation Bot, COD availability Bot, Repeat Order Bot, and many more. QuickReply.ai can be configured to create pre-trained eCommerce bots that can handle many types of questions & send the pre-defined response.Apart from that, they have 3 plans - the Starter plan starts from $35/month, the Standard plan is $80/month and the Plus plan is $199/month. They forever free plan which allows you to keep your account but when you send a message you'll have to pay $ 0.0106/message. It also offers a single, shared inbox for managing customer interactions on the Web, WhatsApp, Facebook, Instagram, SMS, Twitter, etc. QuickReply is an all-in-one business solution for eCommerce brands to take care of marketing & customer support that happens on website chat, Facebook Messenger, and WhatsApp. Read on: Learn about the best Zoko alternatives for your business. Costs can go higher if you have too many back-and-forth messages with your customers.No integrations are available with other tools that you may need for your business.Very basic in terms of functionality as it focuses completely on WhatsApp.Can create WhatsApp chatbots where users can respond to bot messages with specific numbers of keywords to get the desired information.Customer support messages can be assigned to other team members depending on the type of query.Supports in-chat buttons with easy configuration.Pricing structure is affordable if you stay within their conversation limits.$34.99/month plus per conversation charge. With Zoko, you receive fairly basic functionality but if that’s all the features you need to get your customer support going, it might be the best fit for you. Zoko is a shared WhatsApp inbox that lets you share your WhatsApp Business number with your entire team. If you are looking for WATI alternatives, we've listed 10 of them in this post. For the flow builder, you need to pay an additional $49 monthly fee Default chatbot is basic: It responds based on keywords and cannot continue conversations.Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously.Team structure management: You can create team structures within WATI with its team and user management features.Great support: The support team assists in each step of the onboarding process.Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration.It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.īuilt for B2C businesses of all sizes, WATI is a great customer support tool if you only need to respond to customers on WhatsApp. WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai.Ĭustomers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support.
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